CK4KIDS is committed to protecting the privacy, dignity and confidentiality of all children, parents and families who access our services. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with Australian privacy laws.

1. Our Commitment to Privacy

We respect your right to privacy and take our responsibilities seriously when handling personal and health information. We only collect information that is necessary to provide safe, effective and appropriate care.

2. Information We Collect

We may collect personal and sensitive information including, but not limited to:

• Child’s name, date of birth and gender
• Parent or guardian contact details
• Address and emergency contact information
• Medical history and health information relevant to care
• Assessment results, therapy notes and reports
• Referral information from GPs, paediatricians, schools or other providers
• NDIS, Medicare and private health fund details
• Billing and payment information

Health information is classified as sensitive information and is handled with additional care and security.

3. How We Collect Information

Information may be collected when you:

• Complete forms online or in clinic
• Book or attend appointments
• Communicate with us via phone, email or SMS
• Provide referrals, reports or documentation
• Use our website or online booking systems

Where possible, information is collected directly from parents or guardians. In some cases, information may be provided by referrers or other health professionals with consent.

4. Why We Collect Information

We collect and use personal information to:

• Provide safe and effective healthcare services
• Assess, treat and support your child
• Communicate with families regarding care and appointments
• Prepare reports for NDIS, schools and other providers (with consent)
• Process payments, claims and funding
• Meet legal, professional and regulatory obligations

5. Use and Disclosure of Information

We only use or disclose personal information for the purpose for which it was collected, or where required or permitted by law.

Information may be shared with:

• Other healthcare professionals involved in your child’s care
• Schools, childcare services or early learning centres (with consent)
• NDIS, plan managers or funding bodies
• Medicare or private health funds
• Legal or regulatory authorities where required

We do not sell or rent personal information to third parties.

6. Consent

By accessing our services, parents or legal guardians consent to the collection, use and disclosure of personal information as outlined in this policy.

Consent may be withdrawn at any time in writing, however this may impact our ability to provide services.

7. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

Information is stored securely using compliant practice management systems, password protection and access controls. Paper records, where used, are stored securely.

8. Access to and Correction of Information

You may request access to your personal information or request corrections if you believe information is inaccurate, incomplete or out of date.

Requests can be made by contacting our clinic. We will respond within a reasonable timeframe.

9. Retention of Records

Client records are retained for the minimum period required under Australian law and professional guidelines. Records are securely destroyed when no longer required.

10. Website, Online Forms and Cookies

Information submitted through our website or online forms is used only for its intended purpose.

Our website may use cookies to improve functionality and user experience. Cookies do not identify individuals.

11. Photography, Video and Media

Photographs or videos of children are only taken or used with written consent. Images are stored securely and used only for the agreed purpose.

12. Telehealth and Electronic Communication

Telehealth services, where offered, use secure platforms. While reasonable steps are taken to protect privacy, electronic communication carries inherent risks.

Families consent to these risks when engaging in telehealth services.

13. Child Safety and Mandatory Reporting

CK4KIDS is committed to child safety. Information may be disclosed without consent if required to protect a child from harm or to comply with mandatory reporting obligations under NSW law.

14. Complaints and Concerns

If you have concerns about how your information has been handled, please contact CK4KIDS directly.

If concerns cannot be resolved, complaints may be made to the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will be available on our website.

16. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact CK4KIDS directly.